Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and services.
Where are Pini Parma products manufactured?
All our collections are 100% Made in Italy. We partner with traditional artisans across the Italian peninsula to ensure the highest standards of craftsmanship and authentic sartorial heritage.
What is your international shipping policy?
We offer worldwide shipping via express couriers. Delivery typically takes 2-5 business days depending on your location. Free shipping is available for orders above a specific threshold defined on our shipping page.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our tailoring follows an Italian slim fit, we generally recommend sizing up if you are between two sizes.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return request.
Do you offer an alterations service?
While we do not offer online alterations, customers visiting our physical boutiques in Paris or Brussels can benefit from our in-store tailoring services for a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Klarna for flexible financing.